FREQUENTLY ASKED QUESTIONS
Let’s make things
a little clearer.
Find practical information about contacting Parola, your appointment and preparing for a visit.
YOUR QUESTIONS, ANSWERED
Here to help.
Before you arrive.
General
Where can I find Parola Clinic in Istanbul?
Parola is in Kayabaşı, Istanbul. Our Contact page includes the address, an interactive map and a directions link.
Which languages are available at the clinic?
Our team can communicate in English, Arabic, Turkish and French. Tell us your preferred language when you contact us.
How can I speak to the Parola team?
Use the phone or email on our Contact page. Let us know what you would like to discuss and how you prefer to be contacted.
What are your opening hours?
Our published hours are Monday to Saturday, 09:00–21:00. Please confirm appointment availability with the team before visiting.
Can I ask questions before booking?
Yes. Contact the team to discuss your questions, appointment availability and what to prepare for a visit.
Can I look around the clinic online?
Visit our Gallery page for clinic photographs and the introduction film. More approved photographs and videos can be added later.
What if I feel nervous about a dental visit?
Tell the team when you contact us and discuss your concerns with your dentist. Ask what can be arranged to help you understand the visit and your options.
Where can I learn about your dentists?
Our Team page introduces the Parola dentists. You can also ask the team about the clinician involved in your proposed appointment.
Treatments
Which treatment areas can I explore?
Browse our Treatments page for an overview, then contact the team about the area you would like to discuss.
How do I find out which treatment may suit me?
Arrange an assessment with a dentist. Explain your concerns and expectations, and ask about the available options and alternatives.
Can I discuss replacing missing teeth?
Yes. Tell the team what you would like to discuss and request an assessment. Your dentist can explain the options relevant to your situation.
Can I ask about changing the appearance of my smile?
Share your goals with your dentist and ask about appropriate options, their limits, possible risks and alternatives.
How many appointments might I need?
The number and length of appointments depend on your assessment and proposed plan. Ask your dentist for a schedule before confirming travel.
Can different treatments be included in one plan?
Ask your dentist whether the areas you want to discuss can be considered together and how appointments would need to be arranged.
What should I discuss before agreeing to treatment?
Ask about the proposed approach, alternatives, possible risks, costs, appointment schedule and follow-up. Take time to clarify anything you do not understand.
Will I receive instructions after treatment?
Before leaving, ask your dentist for the instructions relevant to your treatment, any follow-up appointments and the best way to contact the clinic.
Your visit
How should I prepare for my first appointment?
Confirm the time and address with the team. Ask which previous records or other information to bring, and write down the questions you want to discuss.
Should I confirm my appointment before booking a flight?
Please confirm your appointment and expected schedule with the clinic before making travel arrangements.
How much time should I allow in Istanbul?
Ask the team and your dentist about the proposed appointment schedule. Avoid planning around a fixed treatment duration before your assessment.
How do I get directions to the clinic?
Use the interactive map or the Google Maps directions link on the Contact page. Check your route and allow time for Istanbul traffic.
Can someone accompany me?
Tell the team in advance if you plan to bring someone, so they can confirm arrangements for your appointment.
What if I am running late?
Contact the clinic as soon as possible. The team can confirm whether your appointment time needs to change.
Can I ask about local travel or accommodation?
You can ask the team for practical information before your visit. Confirm any available assistance and costs directly before making bookings.
How can I stay in touch after I return home?
Confirm the clinic’s contact details and any follow-up arrangements before leaving. Ask which channel to use for questions and personal documents.
Appointments & documents
How do I request an appointment?
Call or email the team through our Contact page, explain what you would like to discuss and ask about available times.
Does sending an enquiry confirm an appointment?
Please wait for the team to confirm the date, time and appointment details directly with you.
Is there a consultation fee?
Ask the team about the current consultation fee and what is included before confirming your appointment.
How can I understand the proposed costs?
Ask for an explanation of the proposed costs, what is included and any possible additional charges before deciding.
Which payment and cancellation conditions apply?
Confirm accepted payment methods, any deposit and the applicable cancellation or refund conditions directly with the team before booking.
Can I ask for a written treatment plan?
Ask your dentist and the team which written documents can be provided after your assessment and when they will be available.
Can documents be prepared in my language?
Tell the team your preferred language and which documents you need. Availability will be confirmed by the clinic; a multilingual document library is planned.
How will I receive private treatment documents?
Ask the clinic for an appropriate private delivery channel. Patient-specific plans and signed agreements should not be shared through public download links.